Shipping and returns

**Processing Order**
We need 1 to 2 business days to process your order before shipping it without delay. The delivery time for European countries will be 15-20 days. For countries such as the USA, Australia, and most South American countries, it will be 15 days.

**Tracking**
After we ship the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for general information on Express shipments, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/ for DHL information. For the following countries: Germany, Italy, Belgium, Luxembourg, Spain, Netherlands, Austria, Bulgaria, Croatia, Denmark, Finland, France, Greece, Hungary, Ireland, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, please choose DHL as your courier service.
Online tracking can show you your package at different stages. If you are unable to track it, please try again one or two days later, or request help from our customer service.

**Return Policy**
Within 14 days (from the day the goods are signed for/received), if you request to return the purchased item, it can be returned and refunded under the following conditions. Products must be returned in their original packaging, meaning they must not be used (except for testing), worn, have plastic removed, be damaged, scratched, or tampered with. All returns are at the customer’s expense.
When we receive the returned products intact, we will deduct $20-40 from the shipping and delivery cost for the time it took to send them, and then we will issue a refund.
Please note that after 14 days we may not issue a refund, but an exchange may be acceptable. Please be aware that refunds do not apply to watches that have suffered physical damage caused by customs. If that is the case, an exchange is advisable.

**Exchanges**
Within 14 days (from the day the goods are signed for/received), if you find that the products you purchased do not satisfy you, you can return them and exchange them under the following conditions:
Products must be returned in their original packaging, meaning they must not be used (except for testing), worn, have plastic removed, be damaged, scratched, or tampered with. All returns are at the customer’s expense.
When we receive the returned products intact, we will replace them with new ones and send them back to you.
As there are shipping costs involved, please understand that we must charge you between $10 and $20 as shipping and handling before we send you the replacement item.
Exchanges will be subject to price adjustment (if applicable).
Please note that if you wish to replace the item after the guaranteed 14 days, we suggest you contact us directly for further processing.